UK released S4 Complete DVD Box Set

[josieb1]

The Supernatural S4 Complete DVD box set was released in the UK on Monday, finally.  However a problem was identified where the discs are incorrectly numbered, and the special features are missing.

I just came off the phone with a lady called Karen Curran, a CS Team leader from Warner Home Entertainment, they admit the problem is theirs, they pressed the wrong discs. What they want is for everyone who has a set without special features to return the set to them, and they will replace it with a correct set. This saves returning it to the retalier for a refund and then waiting to reorder when new stock arrives.

Send the DVD's to

Warner Home Entertainment

Freepost-RSAR-ZTSK-XTBT

Rabans Lane

Aylesbury

HP19 8TS

They need a covering letter with your name and address. If anyone wants to ring them to confirm anything the number is 0207 984 6480.

There is a thread running on the community Dean-Sam here http://community.livejournal.com/dean_sam/10519012.html and I have posted this on there, but I wanted to pass this message onto as many people as possible.

I just had a pm from Letsgetstarted, she phoned WB Home Entertainment and they said it does also affect the 2 part sets, so anyone with those ring them and see if you can get them replaced.


 

 

Comments

[midnightflower.livejournal.com]

I probably won't send it back to them, because I live in Germany and I don't want to pay for postage to the UK, but I like the way they're dealing with it.

[midnightflower.livejournal.com]

One more question and then I'll stop bothering you *lol*
Where did you find the contact information for their customer service? I'm basically just looking for an email address, because international phone calls are way too expensive...

[irismay42.livejournal.com]

This gets even more convoluted. Over on sn.tv someone's been in to HMV today and told they have a new batch of the disks in. They now don't list the extras on the back, and Warners are saying it was a printing error on the boxes and there should NEVER have been any extras????!!!!

[irismay42.livejournal.com]

Hmm, interesting... Over on sn.tv they were told by HMV there were no extras in any of the region 2 versions! I think you've done really well!!