UK released S4 Complete DVD Box Set

[josieb1]

The Supernatural S4 Complete DVD box set was released in the UK on Monday, finally.  However a problem was identified where the discs are incorrectly numbered, and the special features are missing.

I just came off the phone with a lady called Karen Curran, a CS Team leader from Warner Home Entertainment, they admit the problem is theirs, they pressed the wrong discs. What they want is for everyone who has a set without special features to return the set to them, and they will replace it with a correct set. This saves returning it to the retalier for a refund and then waiting to reorder when new stock arrives.

Send the DVD's to

Warner Home Entertainment

Freepost-RSAR-ZTSK-XTBT

Rabans Lane

Aylesbury

HP19 8TS

They need a covering letter with your name and address. If anyone wants to ring them to confirm anything the number is 0207 984 6480.

There is a thread running on the community Dean-Sam here http://community.livejournal.com/dean_sam/10519012.html and I have posted this on there, but I wanted to pass this message onto as many people as possible.

I just had a pm from Letsgetstarted, she phoned WB Home Entertainment and they said it does also affect the 2 part sets, so anyone with those ring them and see if you can get them replaced.


 

 

Comments

[midnightflower.livejournal.com]

Me again... I'm so sorry to get on your nerves like this :(
IS this whole code "Freepost-RSAR-ZTSK-XTBT" only relevant if I want to use freepost?
I have no idea how this stuff works in the UK :(

If it's only important for the freepost thing to work I'll just leave it out and send them DVDs on Monday, since I have to pay for postage anyway.

[josieb1.livejournal.com]

I just spoke to Warners, they say send ALL the discs and packaging back, you can still use Freepost from Abroad (so no postage), BUT you must phone or email them first to log your claim BEFORE you send them back, the email address is UKCustomer.Enquiries@warnerbros.com, or phone on 0207 984 6480.

Get proof of posting, and it could take a few weeks to get new DVD's as they are still awaiting new stock.

[midnightflower.livejournal.com]

Thank you very much! I've emailed them on Friday, so I hope I'll get an answer sometime this week.